FREQUENTLY ASKED QUESTIONS

  • • What is Winter Spin?
    Winter Spin is a promotion that gives Redbox Perks Members the chance to win thousands of instant win and top prizes totaling more than $90,000! See Official Rules for complete prize details. There is a limit of one (1) Sweepstakes Prize and nineteen (19) Instant Win Game Prizes per person during the Promotion Period.
  • • How can I participate in Winter Spin?
    You must be a Redbox Perks Member, and you must agree to the rules to play. You can access the promotion in the Redbox App and on Redbox.com. After agreeing to the rules, you’ll have twelve activities to complete. Any transaction completed prior to agreeing to the rules does not count toward the defined activity. You can also play Daily Trivia to earn Redbox Perks points.
  • • What are the dates of Winter Spin?
    Redbox Perks Members can start participating in Winter Spin starting at 12 PM CST on 11/04/2019 through 11:59 PM CST on 12/15/2019.
  • • How can I earn entries for the instant win and top prizes?
    The completion of each activity gives you one entry for a chance to win one of three amazing top trip prizes, plus the chance to spin and win an instant prize.
  • • Where can I learn more about Winter Spin?
    Go to https://www.redbox.com/Winterspin or sign in to the Redbox App and open the promotion from the My Redbox Page. After agreeing to the rules, you can see your gameboard, get info about the twelve activities to complete and view the prizes that you have a chance to win.
  • • How do I complete an activity that includes a disc rental?
    Any activity that includes a disc rental will be completed once the disc has been returned and the transaction processes overnight. For example, if you rent a disc on June 1st and return it on June 3rd, the transaction will be processed overnight on June 3rd. Once the activity has been completed, the SPIN ICON will appear on the gameboard the following day. NOTE: A purchase/rental is not required. See Official Rules for free method of participation.
  • • What’s new with this Winter Spin promotion from previous Spin promotions?
    We have two new exciting features in this year’s Winter Spin promotion. 1) Every spin that doesn’t win an instant win prize will earn Redbox Perks Points. Rack up the points with your spins that don’t win a prize (earn 25 – 500 pts) and playing daily trivia and get to 1,500 pts. for Free 1-night DVD rental. 2) Look for bonus spin opportunities each week after completing the Trailer activity, simply watch another video and click to get an instant spin opportunity to use right away.
  • • What if I don't see the Winter Spin promotion in the Redbox App?
    Make sure you're a Redbox Perks Member – and that you've downloaded the most current version of the Redbox App through either the Apple or Google Play Store.
  • • What are the eligibility requirements to participate in Winter Spin or qualify for a prize?
    This Promotion is open only to legal residents of the fifty (50) United States or the District of Columbia who are (a) at least eighteen (18) years old (or the age of majority in their jurisdiction of residence, whichever is older) at the time of entry; and (b) a member of Redbox Perks program. See Official Rules for complete details.
  • • How can I spin for a chance to win an instant win prize?
    Once an activity is completed, you'll see a SPIN ICON on the activity. Tap this button and you’ll be brought to the spin wheel where you can tap 'Spin Now' to see if you’re an instant winner. Please note that it may take up to 48 hours after completing an activity to be able to spin.
  • • Will I win something every time I spin?
    No. While winning an instant win prize is not guaranteed with each spin, you will at least earn Redbox Perks points with every spin ranging from 25 to 500 pts.
  • • If I win a prize, how and when will I receive it?
    Members that win an instant win prize will be asked to confirm their email address and/or their mailing address – and will receive details about how their prize will be delivered on the instant win page and/or in a follow-up email. Physical prizes will be mailed to verified winners at the street address provided at the time of winner notification within approximately 6 to 8 weeks after winner verification. Digital prizes will be emailed to verified winners at the email address provided during winner notification within approximately 6 to 8 weeks after winner verification.
  • • When will the top prize winners be notified?
    The drawing for top prizes will occur on or about December 16, 2019.
  • • What if I have questions about the promotion?
    Click on the Customer Support link under the Winter Spin gameboard. Allow up to 48 business hours for a response to be received.
  • • How does the Daily Trivia work, and what can I win?
    You can answer a new trivia question every day (one play per day) – and if you provide the correct answer, you’ll earn Redbox Perks points: 25 for Members and Stars, 50 for Superstars and 75 for Legends. Allow up to 48 hours for the Redbox Perks points to appear in your account.
  • • Are the activities the same each week?
    Most of the activities will be the same each week. The ‘Weekly Trailer’ activity will provide a new opportunity to watch a different trailer and earn a spin every week.
  • • How can I make sure I play all of my spins?
    For activities that include a disc rental, you’ll need to return your disc(s) to complete the activity. Within 48 hours of returning your disc(s), the SPIN ICON will appear on the gameboard – and you can spin! For the Weekly Trailer activity, make sure you spin immediately after watching the trailer each week.

NO PURCHASE OR PAYMENT NECESSARY. A PURCHASE OR PAYMENT WILL NOT INCREASE YOUR CHANCES OF WINNING. Promotion starts on 11/04/19 at 12:00 PM (noon) CT and ends on 12/15/19 at 11:59:59 PM CT. See Official Rules for instructions on how to participate without a purchase, odds of winning, prize details and restrictions, etc. Open only to legal residents of the 50 US/DC, at least age 18 (or the age of majority in their jurisdiction, whichever is older) at entry. Must be a member of the Redbox Perks program. Membership is free. Void where prohibited by law. Sponsor: Redbox Automated Retail, LLC. Images are for illustrative purposes only. See rules for actual prizes.

*Year supply of Redbox rentals will be awarded in the form of Redbox Perks points equivalent to fifty-two (52) 1-night disc rentals.